Sobriety Supply Fulfillment Policy

Effective Date: March 16, 2025

At Sobriety Supply, we are committed to providing fast, reliable service while maintaining transparency throughout the order fulfillment process. Please review our fulfillment policy below for details on order processing, shipping, returns, and cancellations.

Order Processing

• Orders are processed Monday through Friday (excluding holidays) between 9:00 AM and 5:00 PM (EST).
• Orders placed before 11:00 AM (EST) will typically be processed and shipped the same business day.
• Orders placed after 11:00 PM (EST) or on weekends/holidays will be processed on the next business day.

Shipping Policy

• We offer shipping across the United States.
• Shipping options include standard, expedited, and overnight delivery. Shipping rates are calculated at checkout based on your selected method and delivery location.

Delivery Times

• Standard Shipping: 3-10 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Note: Delivery times may vary due to carrier delays, holidays, or unforeseen circumstances.

Return Policy

• We accept returns of unused, unopened products within 30 days of delivery.
• To initiate a return, please contact us at [email protected] with your order number and reason for return.
• Customers are responsible for return shipping costs unless the item is defective or an error occurred on our end.
• Refunds will be processed within 5-7 business days after receiving the returned item.

Cancellation Policy

• Orders can be canceled if they have not yet shipped. To request a cancellation, please contact us immediately at (207) 805-8513 or [email protected].
• Once an order has shipped, it cannot be canceled, but you may initiate a return after delivery.

Damaged or Incorrect Items

• If you receive a damaged or incorrect product, please notify us within 7 days of delivery. We will arrange for a replacement or issue a full refund.

Contact Us For any questions regarding our fulfillment policy, please contact us:

• Email: info@sobrietysupply.com
• Phone: (207) 805-8513

Thank you for choosing Sobriety Supply. We value your business and are here to ensure a smooth shopping experience.